Frequently Asked Questions
Everything you need to know about your SCARPA experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. Exchanges are free, while returns for a refund may incur a small restocking fee.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by model, we recommend measuring your foot in centimeters and comparing it to our brand-specific chart.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are SCARPA products covered by a warranty?
Yes, all SCARPA products are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.